All News & Views Articles

Creating Business Systems that Drive Profits

Grow Your Business with Business Intelligence

Study Shows Companies with this grow 35% faster with Business Intelligence

Business Intelligence Word CloudA recent study by IDG Research Services and Sage uncovered some fascinating insights into the how business intelligence, i.e. business systems, impact important business outcomes for mid sized companies such as time to market, profitability, delivering quality offerings , and reducing time spent on non productive tasks.

Here are a few of the highlights:

  • Companies with more effective data grow 35% faster
  • Companies with better data intelligence are 2.2% more profitable.
  • Companies with better data improve quality delivery to customers by 9%
  • Companies with more usable data improve productivity by 10%

The researchers looked at the link between four aspects of business intelligence Accessibility, Usability, Quality, and Intelligence and important business outcomes.


  • The extent to which users can access data remotely
  • The extent to which users can access data from mobile devices
  • The extent to which salespersons can access customer data/process demands from a mobile device


  • The extent to which users can personalise the way data is presented
  • The ease with which data can be shared with external partners


  • The extent to which data is accurate
  • The extent to which data available is sufficient to cover most users’ inquiries
  • The extent to which data is received on time to take action/make decisions
  • The degree to which data is up to date


  • The availability of data users need at the time they need it most
  • Data provides insight into demand patterns
  • Solutions provide real-time visibility into key performance indicators
  • On-demand access to business intelligence and reporting

Of the four, data intelligence was found to have the broadest impact on business outcomes. According to the research, a 20% increase in data intelligence will result in a 2.6% increase in year over year revenue and an 11.6% improvement in time to market. Also companies with better business intelligence are four times more likely to optimize inventory levels.

The study similarly explored linkages between usability, accessibility, and quality with business outcomes.

The study concludes that “even marginal increases in the accessibility, usability, quality and intelligence of data have a direct an positive effect on business outcomes.

To read the entire study, click below:

Better-Insights-Drive-Business-Growth Cover

Choosing the The Right ERP Solution

Hero or Goat?

Businessman HeroThat choosing an ERP software solution to support accounting, operations, sales and more can be a career defining project is not in question. The real question is will it define you as a hero or a goat?

Adam Bluemner, a Managing Editor at Find Accounting Software has identified several key factors that separate the sheep from the goats in his blog post, How to Make Sure Your ERP Vendor Doesn’t Drag Your Good Name Through the Mud.

The Three Do’s and Don’ts

Adam has laid out 3 Do’s and 3 Don’ts in choosing an ERP solution. These tips are practical, steps – some obvious but often skipped and others you might not have thought of — that, when followed, will greatly increase your chances of making a successful choice.

The Do’s

  1. Do filter out providers who aren’t focused on your needs
  2. Do insist on a detailed ROI justification
  3. Do explore product recommendations with in-depth demos

The Don’ts

  1. Don’t forget to check on vendor certifications and training
  2. Don’t assume your vendor’s support group is as well-staffed as their sales team
  3. Don’t skip calling the reference customers

He gives sage advice on choosing the right implementation provider, understanding the costs and returns of an ERP implementation, what kind of software demonstration is best, the importance of vendor certification, taking the measure of a vendors support organization and how to deal with references.

If you’re involved in ERP selection for your business, this quick read is definitely worth your time.

Avoid Running Short of Cash Flow

Gold CoinCash Flow Forecasting

Cash flow is the grease in the gears of a business. Run out of it and the whole machine seizes up – perhaps never to run again. Obviously, letting your business run out of cash is to be strictly avoided. Less obvious is exactly how.

Cash Flow Forecasting is Key

The key is cash flow forecasting. You predict the flow of cash in and out for your business in an effort to spot – as far in advance as possible – any future cash shortages. This allows you to take evasive action early so the calamity of insolvency is avoided.

How to Forecast Cash Flow

How is cash flow forecasting done? List all the inflows and outflows of cash in your business and determine when these will occur. Record the amount of expected receipts and payments month by month. If you are paid after the sale, look at historical trends to predict how much you might expect to receive 30, 60 and 90 days after a sale. If you buy on credit, indicate the outflow when the payment on the credit is made. Be sure to include tax receipts and payments. Accurate accounting of inventory, both work in process and finished goods, is also critical because it can be one of the biggest consumers of cash in a business.

Evasive Maneuvers

So your forecast illuminates a potential cash crunch? Now what? There are several actions you might take. Deferring expenses by paying on credit, factoring receivables so you can get a portion of the cash from a sale when you extend payment terms and borrowing against inventory can be used to get past a temporary cash shortfall.

By using the powerful tool of cash flow forecasting, you will spot your business’ cash needs and be able to prepare for them.

For a more in-depth treatment of this topic, see Cash Flow Forecasting by David Hardstaff of Sage, United Kingdom. Although the article refers to British Pounds and the Value Added Tax, it is an excellent primer on cash flow forecasting.

To tune up your business’ ability to foresee any cash flow problems, call Zev at PCWare for a no charge consultation.

Zev Sez: The earlier you spot a possible cash crunch, the better your chances of avoiding it.

Contact Zev ->

Can Self Serve Provide Better Service?

When we think of good service, we traditionally think of the personal attention of a seasoned waiter in a trendy restaurant or the attentiveness of a five star hotel concierge. But in today’s world there are many instances where we receive better service when we serve ourselves.

ATM ImageATMs have nearly eliminated bank lines by automating routine transactions. Self-serve ticketing kiosks and internet check-in have had the same effect at airports. We hardly miss personal service when we can get what we need quickly and easily.

Preferred Fragrance Goes Self Service

Preferred Fragrance recently changed over to a serve-yourself model that resulted in better service to their sales staff and increased efficiency that cleared the way for handling more sales transactions per day.

Preferred Fragrance Logo

Preferred Fragrance imports and wholesales it own line of perfumes. To place accurate orders, sales representatives needed to know inventory levels and delivery dates to specify right quantities and correctly inform customers when they will receive the products ordered. This had sales reps calling to check stock inventories on nearly every order. The method consumed office staff time in looking up the necessary information; meanwhile the reps were left waiting unproductively on the phone.

New System Gains Efficiency

Preferred Fragrance called on PC Ware to create a sales portal where reps can go online to look up everything necessary to place an accurate order. They can check stock, customer order history, request samples, and generate unique price lists for each customer. And office staff can now focus on their key tasks rather than fielding calls from sales.

More Accurate Forecasts – More Satisfied Customers

The improved system allows for more accurate forecasts of delivery dates by tracking shipping containers, work in process, and production status. Managers can quickly respond to shipping delays because the system can recalculate availability dates for each order inside a container delayed in transport, while securing vendor specific data to keep it from falling into the hands of competitors.

Inventory managers are in control with the new system’s ready information on container due dates and today’s expected deliveries.

Is your business diverting staff time to answer routine questions? Call Zev for a consultation to discover how efficient your operation could be.

Zev says: “For a high volume of routine look ups, automated self-serve adds efficiency.”


Contact Zev ->


Improving Service with Custom Programming

Custom Programming – Improving Service Through Empowered Employees

Emcee Stone HeadquartersEmgee Stone, a granite wholesaler, is inundated with requests on a daily basis from customers looking for a particular size of granite slab, a must have color, or a certain type of granite. Emgee’s success lies in their ability to quickly and accurately match customer granite requirements with items in stock.

Don’t Settle for Inefficiency

In effort to support efficiency in customer service, Emgee had a different vendor write custom software to track inventory. To Emgee’s dismay, the software program ended up being full of glitches and was frustratingly slow. In fact, it would take over three minutes, with the customer waiting on the line, to determine if the right granite slab was in stock and then to quote a price.

Eliminate the Aggravation

Emcee Stone Granite SlabsTo solve the problem, Emgee turned to PC Ware Business Solutions. PC Ware’s team of experts thoroughly reviewed Emgee’s delivery system and combed through the custom software program to eliminate every bug and fix the speed issues. Inquiries that used to take minutes now take a couple of seconds! No more frustrated Emgee representatives or annoyed customers. “Customers are now delighted with our quick and accurate inventory response,” says Dave, the General Manager at Emcee Stone.

Solutions, Solutions, Solutions

PC Ware delivered more than Emgee expected. The PC Ware team’s thorough system review revealed opportunities to save Emgee even more time by enhancing inventory reports.

Emcee Stone QuarryNow Emgee managers can access exact gross margins, figuring in the cost of each unique granite slab, and quickly make price quotes confident of profitability. Moreover, they have the ability to easily analyze overall gross profit margins by customer or by sales representative. This eliminated the need to run multiple reports, export data, copy and paste into spreadsheets, and make calculations  to distribute the reporting.

Efficiency Empowers

Emgee’s reporting system is now effective and efficient. Managers are able to access reports on demand, giving them the opportunity to stay on top of the business on a real time basis . Sales representatives feel empowered by the ability to view reports tailored just for them, ensuring excellence in customer service.

Empower Your Employees

In your business, is finding the right data taking longer than it should? Do you want to be on top of your business operations?

Call Zev at 845 371-1975 for a free consultation.

Contact Zev ->
“To run a business efficiently, managers must have the right information on demand.” -Zev Sez

Subscribe to Our Blog via Email

Click the button below to subscribe to this blog and receive notifications of new posts by email.

PC Ware Business Solutions
25 Robert Pitt Drive,
Suite 220
Monsey, NY 10952

(845) 371-1975

Our Guarantee

We’re confident in the strength of our service and expertise.

Should you choose to complete your software implementation project with us, our contract includes a 100% money-back guarantee.

We’re not satisfied unless you’re satisfied.
(conditions apply)

Be Sociable, Share!